Refund and Returns Policy

Refund Policy

At ZaZa Signature Concierge, we are committed to delivering exceptional service and exclusive experiences. However, we understand that changes in plans can occur. Refunds are handled on a case-by-case basis, depending on the nature of the service booked. All refund  requests must be submitted in writing to zaza.concierge@gmail.com for review.

Refunds may be issued under the following conditions:

• Event cancellations: If an event or experience is canceled by our partners or service  providers, we will offer either a rescheduled date or a full refund.
• Service cancellations by the client: Cancellation requests made by the client must be submitted with reasonable notice before the scheduled service date. Depending on the timeframeö and acceptable reason, ex Force Majeur partial or full refunds may be granted.

We aim to ensure transparency in all financial matters, and our team will provide clear communication regarding your specific case.

Non-Refundable Services

Certain bespoke services, including but not limited to last-minute bookings, luxury transportation services, and exclusive event tickets, are non-refundable due to the unique nature of these arrangements.

We will inform you of any non-refundable services before confirming your booking to ensure clarity and prevent any misunderstandings.

Returns Policy

As our services are non-tangible and personalized, there are no returns. However, in the unlikely event that a service provided does not meet the agreed-upon standard, we encourage you to contact us at zaza.concierge@gmaıl.com, and we will work diligently to resolve the issue to your satisfaction.

Amendments and Adjustments

If you need to make changes to your booking, we will do our best to accommodate your request. Changes made well in advance are usually more flexible, but any amendments are subject to availability and may incur additional charges depending on the scope of the request